CUSTOMER INFORMATION

About Us

Don Carllos is a men's shoe label based in Perth, Western Australia. We do one thing: leather shoes that look sharp, feel right from the first wear and are honestly priced. Beyond the ordinary, without the fuss.

A focused range

Five collections, each with a clear job. Formal lace-ups for the office and weddings. Semi-Formal slip-ons for the days in between. Loafers that go with almost everything. Casual shoes for every day. Soft Driving Moccasins for warm weekends. We keep the range tight, so every style earns its place.

Leather you can feel

Every pair has a genuine leather or suede upper on a rubber sole: steady on wet streets, quiet on office floors and comfortable through a long day. Each product page names the leather's finish and shows the shoe from several angles, sole included.

The right size, first time

Our shoes come in EU 40 to 45 and fit true to size. Not sure of yours? Use Find my size on any product page, or the size chart, which converts UK and US sizes. If the fit still isn't right, exchange within 30 days and we'll send the new size free.

Delivery and returns, plainly

Orders are dispatched from Australia within 3–5 business days, with free tracked delivery to more than 200 countries. You have 30 days to return unworn pairs. In Australia, return postage is free; from other countries, you pay to send pairs back. If anything arrives faulty or wrong, we cover all postage, wherever you are. The details are in our shipping and returns policies.

Safe to buy

Checkout is run by Shopify and encrypted, and your card details never reach us. Your rights under the Australian Consumer Law apply to every order.

Talk to us

A question about a size, an order or a style? Write to us, with your order number if you have one, and we'll get back to you.