Refund policy

We want you to love your shoes. If they're not right, you have 30 days from the day your order is delivered to return or exchange them.

Size exchanges

Size exchanges are free. We send your new size at no cost. In Australia we also give you a free return label for the original pair. Outside Australia, you pay the postage to send the original pair back to us.

Change-of-mind returns

If you simply change your mind, you can return your pair for a refund of the item price.

  • In Australia: returns are free. We'll send you a prepaid return label.
  • Outside Australia: you pay the return postage. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.

Condition of returned items

Returned shoes must be unworn and in the same condition you received them, with the original box and any packaging. Please try your shoes on indoors, on a clean, soft surface. We can't accept shoes that show signs of outdoor wear, such as marks on the soles.

How to start a return or exchange

  1. Send us a message through our contact form within 30 days of delivery, with your order number and whether you'd like a refund or a different size.
  2. We'll reply with the return address and, in Australia, a prepaid label.
  3. Pack the shoes in their original box and send them back. Items sent back without asking us first can't always be accepted.

Refunds

Once your return arrives and we've checked it, we'll email you and refund the item price to your original payment method. Refunds are usually processed within 5 business days of the return arriving; your bank or card provider may take a few more days to show it.

Delivery on every order is free, so there are no original shipping charges to refund or deduct.

Faulty, damaged or incorrect items

If your pair arrives faulty, damaged or not as ordered, please contact us through our contact form as soon as you can, with your order number and a photo. We'll cover all postage, wherever you are, and repair, replace or refund the pair.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy doesn't limit any of your rights under the Australian Consumer Law or other laws that apply to you.

Questions

For anything about returns or exchanges, send us a message through our contact form.